Excellence in Lingual Management for Class II Surgery


The objective of this presentation is to give our experience on how Excellence in organization and Management can lead to Excellence in Class II surgery cases.

The exact matching of set-up to treatment result in lingual orthodontics is a key performance indicator of orthodontic practice (objectively proven clinical indicators).


The fully customised lingual system and the rigorous documentation help to match initial set-up to final result in Class II surgery cases.

The concept of ‘starting with the results in mind’ has the key benefit of:

– Cleary defining all the treatment steps in a transparent way, phased out over time

– Determining upfront the deliverables to attain on each treatment deadline, helping also the plan adequate materials and resources

– Ensuring a better understanding and compliance from the supportive staff with the defined objectives, appropriating to themselves the expected results specified in advance.

– Increasing the patient motivation and cooperation level as he better grasps the way ahead and measures gradually how progress is objectively achieved.


This approach shows a higher level of performance in the treatment interim and final results of Class II surgery cases, as measured by the indicators and reflected in the organisation’s aggregate management dashboards.

The patient satisfaction also improves over time, as the treatment has been designed and explained with the results in mind.

The EFQM process-orientation and PDCA methodology ensure full control of the treatment delivery cycle.


The author proves by 6 clinical cases the excellence of results in lingual orthodontics with Class II surgery cases.


2016 – Best Workplace Award – Great Place To Work (Luxembourg et Europe)

2016 – Positive Actions Award – Ministry of Equal Opportunity

2015 – Member of the HRS (group of Robert Schumann hospitals) CEAQ-PH (Quality Assurance and Evaluation Committee of the hospital medical services)

2015 – Prize winner ‘adding value to patients’: European Excellence Award (EEA, EFQM)

2014 – Member and secretary of the Medical Council of the Hospital Kirchberg (Robert Schumann Hospitals)

2014 – Winner in all categories of the Benelux Excellence Award (BEA, EFQM)

2013 – President of the Case Evaluation Commission of the European Society of Lingual Orthodontics (ESLO)

2012 – Course instructor: TOP Incognito Practice Live at the Practice in Luxembourg-Merl

2011 – Member of the Board of the Collège Européen d’orthodontie (CEO)

2011 – Member of the new Assessment Committee at Kirchberg Hospital (Luxembourg)

2010 – Finalist in the European EFQM Excellence Award (EEA)

2010 – Certificate of Excellence at the World Board of Lingual Orthodontics (WBLO)

2010 – Certificate of Excellence at the Board Français d’Orthodontie (BFO)

2010 – Certificate of Excellence at the Collège Européen d’orthodontie (CEO)

2009 – Winner of the European award EFQM Recognition for Excellence Award (R4e)

2008-2010 – President of the European Society of Lingual Orthodontics (ESLO)

Since 2007 – Lecturer at the Superior cycle specialising in orthodontics CECSMO & DUOL at René Descartes University Paris 5

2006 – Winner of the Luxembourg Quality award with Excellence Trophy

2005-2010 – Member of the pilot committee of Kirchberg Hospital (Luxembourg)

2004-2011 – President of the Accreditation committee of the OLAS (Luxembourg Office of Accreditation and Surveillance), current active member

2004 – Founding member of the Society for Quality in Dentistry (SQD) – benchmarking group based in Switzerland

1991 – Founding President of the Luxembourg Society for Dento-facial Orthopedics (S.L.O.D.F.)